~ SMS Messages are only checked during business hours ~

• Prescription refill request - (send name, date of birth, pharmacy, medication name/dose)
• Appointment request - (send name, date of birth, preferred days/times, and reason for appt)
  

  Consent for Patient Reminders and Notifications

Terms and Conditions.

·         You are consenting to receive unencrypted email, text, voice, and pre-recorded messages from your healthcare provider that may contain health related information or healthcare management advice at the telephone number(s) and/or email that you have provided.

·         You understand that such methods of delivery may be unsecure and may be intercepted by unrelated third parties.

·         By accepting these terms, you agree that we may send you automated voice and text messages through your wireless provider to the valid mobile or landline number and email to the email address that you have provided us.

·         You agree to indemnify, defend, and hold your healthcare provider, its technology service vendors, Healow LLC and Broadvoice LLC, our electronic medical record vendor, eClinicalWorks LLC, and its affiliated companies harmless from any third-party claims, liability, damages or costs arising from your request to receive emails, automated voice or text messages or from providing your healthcare provider with a phone number that is not your own.

·         You agree that your healthcare provider and its technology solution vendors will not be liable for failed, delayed, or misdirected delivery of, any information sent to you or from you, including opt-out requests.

·         You must be 18 years or older in order to participate or have the express permission of a parent/guardian (but in any case, you must be at least 13 years old).

·         You understand that you are not required to consent in order to receive medical care and advice from your healthcare provider.

·         This is a standard-rate messaging program where message and data rates may apply. Frequency of messages may vary depending on the number of messages that you are due to be sent by your healthcare provider.

·         You may opt out at any time. Supported carriers include AT&T, Verizon Wireless, T-Mobile®, Metro PCS®, Sprint, Boost, Virgin Mobile, U.S. Cellular®, and others. Additional Carriers may be added at any time. Carriers are not liable for delayed or undelivered messages.

·         If at any time you wish to stop receiving text messages from us, you can text STOP on reply to a text message that you receive from us. Upon texting STOP, your phone number will be unsubscribed from this service, and you will not receive any further health and wellness messaging notifications via text. 

I have read the consent form and the above information, and I accept the conditions.   

   Please DO NOT use Patient Portal to communicate with your Practice for urgent or emergency medical issues. If you are experiencing an urgent medical need, please contact us by phone. For emergencies call 911.

Patient Portal User Agreement and Consent

·         The Patient Portal (defined below) is owned and operated by ENHANCED WELLNESS OF OAK GROVE PLLC to which you are seeking online access (the Practice).

·         The Practice has adopted this user agreement (User Agreement) to make you aware of the terms and conditions of your use of the Patient Portal and any derivative websites of the Patient Portal (collectively, the Patient Portal).

·         In the event that you purport to be the agent of, represent, or otherwise act on behalf of any other person, references to you, your or User shall include such entity or person in addition to such representative, and your acceptance of this Agreement shall constitute acceptance on behalf of such person.

·         The Practice uses reasonable efforts to maintain the Patient Portal, but the Practice is not responsible for any defects or failures associated with the Patient Portal, any part thereof or any damage (such as lost profits or other consequential damages) that may result from any such defects or failures.

·         The Patient Portal may be inaccessible or inoperable for any reason, including, without limitation: (a) equipment malfunctions, (b) periodic maintenance procedures or repairs which the Practice may undertake from time to time or (c) causes beyond the control of the Practice or which are not foreseeable by the Practice.

·         In addition, the Practice makes no guarantees as to the web sites and information located worldwide throughout the Internet that you may access as a result of your use of the Patient Portal, including as to the accuracy, content, or quality of any such sites and information or the privacy practices of any such site.

·         The Practice is not a backup service for storing data you submit to the Patient Portal, and the Practice shall have no liability regarding any loss of such data.

·         You are solely responsible for creating backups of any data you submit using the Patient Portal.

·         The Patient Portal is a secure website that allows you to use a computer to interact with medical information via the internet.

·         The Patient Portal also allows you to communicate with the Practice via secure messaging. Please note that all communication via the Patient Portal will be included in your permanent patient record.

Responsibilities, Risks and Benefits:

·         The Patient Portal is provided as a convenience to you at no cost and is only available in English at this time.

·          We do not sell or give away any private information, including email addresses.

·         We reserve the right to suspend or terminate the Patient Portal access at any time and for any reason.

·         All messages sent to you will be electronically secure. Messages and emails from you to any staff member must be sent through the Patient Portal for security and confidentiality reasons.

·         The Patient Portal messages will be handled by our staff in a manner similar to how phone communication is handled.

·         Although we strive to reply to Patient Portal messages within one business day, we cannot guarantee that we will be able to address your messages in that timeframe.

·         We encourage you to use the Patient Portal at any time but understand that we can only reply to messages during our office hours, excluding holidays recognized by the Practice.

·         If you do not receive a response within two business days, please feel free to call our office.

·         You are responsible for providing us with your correct email address and informing us immediately of any change.

·         You are also responsible for the protection of your login information and password. Please understand that all electronic communications carry some degree of risk, even in a secure environment.

·         Even with all due precautions, online communications may be intercepted, forwarded or changed without a patient or the healthcare providers knowledge.

·         By using or accessing the Patient Portal, you expressly accept these risks. Note that it is easier for a patient’s identity to be stolen or for someone to try to impersonate a patient via online communication.

·         Online communications are admissible as evidence in court just as medical records are in the event the physician- patient privilege is waived or if a court orders disclosure.

·         Online communications may disrupt or damage a computer if a computer virus is transmitted via an attached file, hyperlink or other method. You assume liability for such disruptions or damages caused by such transmissions. Responses to online communications are limited by the information provided and your question may necessitate a follow-up phone call or a request to meet with you in person to gain further information.

·         Electronic communications will be viewed by not only the physician, but the staff members assigned to handle such communications and any other provider covering for the patient’s physician if the patient’s physician is unavailable to respond.

·         Applicable law may allow a health care professional to determine that a minor patient is mature to keep a portion of the minors medical information confidential. If the minor patient is determined to be mature by his or her physician, all Patient Portal communication will be with the minor directly and a new consent form with the minor’s email address will be required.

·         Applicable law may also permit confidential communication with a minor patient in regard to treatment and reporting of sexually transmitted diseases to the minor and communications with pregnant minors in regard to questions about the health of her fetus.

·         In these situations, all Patient Portal communications will be directly with the minor and a new consent form with the minor’s email address will be required.

·         The Practice will keep a copy of all medically important online communications in your medical record secure pursuant to applicable federal and state laws and regulations.

·         Print or store in a secure place (on a computer or storage device owned and controlled by you) a copy of all online communications that are important to you.

·         The Practice will not forward online communications with you to third parties except as authorized or required by law.

·         Please note that online communications should never be used for emergency communications or urgent requests.

·         These should occur via telephone or using existing emergency communications tools as noted above.

·         Following up is solely your responsibility. You are responsible for scheduling any necessary appointments and for determining if an online communication did not receive a response.

·         You are responsible for taking steps to protect yourself from unauthorized use of online communications, such as keeping your password confidential.

·         The Practice is not responsible for breaches of confidentiality caused by you or an independent third-party.

Guidelines for Safe Online Communications

·         Take steps to keep your online communications to and from the Practice confidential, including:

·         Do not store messages on your employer-provided devices (e.g. computer, cell phone, tablet, etc.); otherwise, personal information could be accessible or owned by your employer.

·         Use a screen saver or close your messages instead of leaving your messages on the screen for passersby to read and keep your password safe and private.

·         Do not allow other individuals or third parties access to the devices(s) upon which you store medical communications.

·         Keep your login and password information secure and confidential.

·         Do not use email for medical communications.

·         Standard email lacks the necessary security and privacy features and may expose medical communications to employers or other unintended third parties.

Access to Online Communications

·         The following pertains to access to and use of online communications:

·         Online communications do not decrease or diminish any of the other ways in which you can communicate with your provider.

·         It is an additional option and not a replacement.

·         The Practice may stop providing online communications with you or change the services provided online at any time without prior notification to you.

I acknowledge that I have read and fully understand the Patient Portal User Agreement and Consent.

I have read and understand the responsibilities and benefits of the Patient Portal and understand the risks associated with online communications between me and my physician’s office.

I consent to the conditions outlined and I agree to keep my password confidential and notify the office if my email address changes at any time.

I have had a chance to ask any questions that I had and to receive answers.

I have been proactive about asking questions related to this Agreement.

All of my questions have been answered, and I understand and concur with the information. I am over the age of 18 and have sole responsibility of my medical care.

I have read the consent form and the above information, and I accept the conditions.

  STATEMENT OF PATIENT FINANCIAL RESPONSIBILITY

It is the intention of ENHANCED WELLNESS OF OAK GROVE PLLC to provide you with a clear understanding of our financial agreements and billing procedures in the hopes to prevent any misunderstanding. If you have any questions regarding these agreements, please notify the front office coordinator. Please take the time to read, initial, and sign the patient financial responsibility form. If you have medical insurance, it is your responsibility to fill out the insurance details on the patient form. Please provide your insurance card(s) to the front office coordinator to bill your insurance carrier completely and accurately. If benefits cannot be determined at the time of service, or when there is any doubt, payment in full is expected. Please be advised that a medical insurance card does not inform our office of active coverage. Your insurance policy is a contract between you and your insurance company. We are not a party to that contract and therefore do not know the details or specific benefits allowed by your insurer. As a service to you and upon your request we can bill your insurance company. I understand it is my responsibility to verify my insurance coverage prior to my appointment including but not limited to obtaining a PCP referral or prior authorization (PA). If a referral is required, we need to have your referral reference number in hand prior to your appointment date. We cannot attain referrals on the appointment date. You are responsible for payment of any unmet deductible, co-payment, and co-insurance as determined by your contract with your insurance carrier. We expect these payments when services are rendered. Many insurance companies have additional stipulations that may affect your coverage. You are responsible for any amounts not covered by your insurer. If your insurance carrier denies or does not pay in full any part of your claim, you will be responsible for your balance in full. (If ABN/Financial Consent is signed - insurance contractual adjustments do not apply.) There are normal and expected times that we will need to bill your insurance company. However, if there becomes a time when the costs of completing your billing are over and above the usual and customary time spent to process and follow-up on a claim, we will contact you. If at this time payment has not been received by your insurance carrier payment will be expected in full by you and you may pursue collecting personally. If payment is received from your insurance carrier you will be reimbursed. Once payment is received on your behalf from your insurance carrier any balances due for unmet deductible, co- payments, and co-insurance that have not already been collected will be billed to you. After thirty (30) days of the first bill, a per month finance charge will begin to apply on your account per outstanding claim. Any bill over sixty (60) days past due will be subject to collection procedures. If you fail to make payment arrangements or set up a payment plan, your account will be turned over to a professional collection agency. Upon receipt of payment from your insurance provider, you may end up with a credit balance. Any overpayment will remain on your account as a credit to be used towards future services or material purchases. If you would like to be issued a refund, please let us know and we will issue a check within thirty (30) days of your verbal or written request. There will be a $30.00 service charge for any returned check. After receiving a returned check, we will no longer accept a check on your account. Payments will have to be made using cash or credit card.

  ASSIGNMENT OF BENEFITS

I have read the above policy regarding my financial responsibility to ENHANCED WELLNESS OF OAK GROVE, PLLC for services performed to myself or the above-named patient. I authorize my insurer to pay any benefits directly to ENHANCED WELLNESS OF OAK GROVE, PLLC. I agree to pay the full and entire amount of all bills incurred by the above-named patient, as well as any amount due after my insurance carrier has made a payment.

POLICIES / PROCEDURES / CONSENTS

  ACKNOWLEDGMENT OF RECEIPT OF NOTICE OF PRIVACY PRACTICES

I hereby acknowledge that I have the right to read a copy of Enhanced Wellness of Oak Grove's (the "Practice") Notice of Privacy Practices (the "Notice"). I can view it in the clinic by request. I understand that I may address any questions or concerns I may have about the Notice. 

  PRESCRIPTION REFILL POLICY

I understand that prescription refills and follow up care are my responsibility, and that I should call ENHANCED WELLNESS OF OAK GROVE, PLLC at least 1 week before I need a prescription refill. Refills are provided only at provider’s discretion and can take up to 3 business days to review/approve. We DO NOT do same day prescription refills. 

  NO SHOW / LATE / MISSED APPOINTMENTS POLICY

We understand that circumstances may arise that do not allow you to keep your appointment or that you may forget once in a while. Please remember to be courteous to us and the other patients by calling at least 24 hours prior to your appointment time to cancel if you cannot make it. This will allow us to serve our patients better. Patients arriving more than 15 minutes late for their appointments will be counted as a NO SHOW, and they will need to reschedule their appointments. We enforce a 3-strike policy for missed/late/no show appointments. After your 3rd strike, we will no longer be able to serve you as your health care provider. Missed appointments cost us all time, effort, and money. If you have any questions, please ask any of the staff or your provider. 

  GENERAL CONSENT FOR CARE AND TREATMENT

This consent provides us with your permission to perform reasonable and necessary medical examinations, testing and treatment. By signing below, you are indicating that (1) you intend that this consent is continuing in nature even after a specific diagnosis has been made and treatment recommended; and (2) you consent to treatment at this office or any other satellite office under common ownership. You have the right to discuss the treatment plan with your physician about the purpose, potential risks and benefits of any test ordered for you. I understand I will be responsible for the cost of any treatment, procedures, or diagnostics testing (IE-lab work) if it is denied or not paid by my insurance. I understand I have the right to verify any cost before the testing is done as we cannot revoke any charges once services/treatment is completed. If you have any concerns regarding any test or treatment recommend by your health care provider, we encourage you to ask questions. I voluntarily request any health care providers, or the designees as deemed necessary, to perform reasonable and necessary medical examination, testing and treatment for the condition which has brought me to seek care at this practice.

  Please DO NOT use Patient Portal to communicate with your Practice for urgent or emergency medical issues. If you are experiencing an urgent medical need, please contact us by phone (601) 264-7286.**** For emergencies call 911. **** I am over the age of 18 and have sole responsibility of my medical care.

PATIENT PORTAL CONSENT (via Healow app)

ENHANCED WELLNESS OF OAK GROVE offers secure viewing and communication as a service to patients who wish to view parts of their records and communicate with our staff. Secure messaging can be a valuable communications tool, but has certain risks. In order to manage these risks we need to impose some conditions of participation. This form is intended to show that you have been informed of these risks and the conditions of participation, and that you accept the risks and agree to the conditions of participation.

  HOW THE SECURE PATIENT PORTAL WORKS

A secure web portal is a type of webpage that uses encryption to keep unauthorized persons from reading communications, information, or attachments. Secure messages and information can only be read by someone who knows the right password or pass-phrase to log in to the portal site. Because the connection channel between your computer and the website uses secure sockets layer technology you can read or view information on your computer, but it is still encrypted in transmission between the website and your computer.

  PROTECTING YOUR PRIVATE HEALTH INFORMATION AND RISKS

This method of communication and viewing prevents unauthorized parties from being able to access or read messages while they are in transmission. However, keeping messages secure depends on two additional factors: 1) the secure message must reach the correct email address, and 2) only the correct individual (or someone authorized by that individual) must be able to have access to the message. Only you can make sure these two factors are present. It is imperative that our practice has your correct e-mail address and that you inform us of any changes to your e-mail address. You are responsible for protecting yourself from unauthorized individuals learning your password. If you think someone has learned your password, you should promptly go to the website and change it. Online communications should never be used for emergency communications or urgent requests.

  PATIENT ACKNOWLEDGEMENT AND AGREEMENT

I acknowledge that I have read and fully understand this consent form and the Policies and Procedures regarding the Patient Portal. I understand the risks associated with online communications between my providers office and me, and consent to the conditions outlined herein. In addition, I agree to follow the instructions set forth herein, as well as any other instructions that my providers office may impose to communicate with patients via online communications. I understand and agree with the information that I have been provided and am aware I may refuse to disclose my email address.

  CONSENT TO OBTAIN EXTERNAL PRESCRIPTION HISTORY

I authorize ENHANCED WELLNESS OF OAK GROVE PLLC and it's providers to view my external prescription history via eClinicalWorks EHR system. I understand that this includes but is not limited to prescription history from other unaffiliated medical providers, insurance companies, and/or pharmacy benefit managers may be viewable by provider and staff at ENHANCED WELLNESS OF OAK GROVE PLLC. This also may include prescriptions dating back several years. MY SIGNATURE CERTIFIES THAT I HAVE READ AND UNDERSTOOD THE CONSENT TO OBTAIN EXTERNAL PRESCRIPTION HISTORY.

  eSIGNATURE ACCEPTED

By accepting this consent, I am signing this document electronically. I agree that my electronic signature is the legal equivalent of my manual/handwritten signature on this document. By selecting I agree/accept using any device, means, or action, I consent to the legally binding terms and conditions of this document. I further agree that my signature on this document is as valid as if I signed the document in writing. I am also confirming that I am authorized to enter into this Agreement. If I am signing this document on behalf of a minor, I represent and warrant that I am the minor's parent or legal guardian. I may decline to electronically sign this document and withdraw my consent to sign this document electronically by contacting the signature requestor directly, which may delay transactions. I may contact the signature requester separately to request to sign this document on paper or to receive a paper copy of the signed document.

  PHI DISCLOSURE FOR TPO

I authorize Enhanced Wellness of Oak Grove to release my PHI (Protected Healthcare Information) to a third party for routine treatment, payment, file claims, or health care operations (TPO).

TPO Disclosures for Treatment

Disclose PHI to help improve patient treatment, which involves any activities related to providing health care services to patients. Treatment disclosures include:

1.       Sharing PHI with other departments or an external provider (ex. Pharmacy, Lab Company)

2.       Ordering tests (ex. Labs)

3.       Communicating with other staff members as needed

TPO Disclosures for Payment

 Additionally, you may disclose PHI to provide or obtain reimbursement for healthcare services. Payment disclosures include: 

1.       Billing       

2.       Managing claims       

3.       Determining eligibility for coverage               

4.       Conducting collection or utilization review activities

Sharing PHI to insurance for HEDIS/Quality Care/Biometrics measures

  The consent will remain fully effective until it is revoked in writing. You have the right at any time to discontinue services.

I certify that I have read and fully understand the above statements and consent fully and voluntarily to its contents.

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SMS Campaign Information and Disclaimers:

CAMPAIGN DESCRIPTION/CALL TO ACTION:

This SMS Messaging with existing patients is regarding appointments, scheduling, billing support, insurance verification, refill requests, and patient inquiries. We emphasize two-way conversational communication between staff and patients, ensuring that responses are tailored to specific inquiries. We do not send promotional content, marketing, or automated recurring messages. Messages will be dispatched by the Office Staff and overseen by the Office Manager. The contents of the patients or customers messages will pertain to direct healthcare communication for medical clinic patients.

Consent Mechanism:

Users can opt-in to receive messages by completing a consent form available on our website. The SMS opt-in compliance consent form is located at https://www.enhancedwellnessog.com/sms. Consent will be indicated by the submission of the consent form. To opt-in, users must provide their name, email, and phone number, and check the SMS Consent box. By submitting the form or initiating a SMS message, users are consenting to receive patient customer service messages from us. Upon registration, patients receive an email that includes our SMS text line phone number, an Opt-In and Out message. Disclaimer states that they have examined and accepted our full terms and privacy policy at https://www.enhancedwellnessog.com/sms-privacy-policy-and-terms-of-service.

Customer consents are stored in Electronic Medical Records software.

Users wishing to opt-out of receiving messages can do so by replying with "STOP."

Upon opting out, users will receive a message stating, "You have successfully unsubscribed from [ENHANCED WELLNESS OF OAK GROVE PLLC] texts. You will no longer receive messages from this number."

For support related to our services, please contact Enhanced Wellness of Oak Grove PLLC at 601-264-7286.

Website: https://www.enhancedwellnessog.com

Direct path to SMS Consent Form: https://www.enhancedwellnessog.com/sms

Direct path to Privacy Policy and Terms: https://www.enhancedwellnessog.com/sms-privacy-policy-and-terms-of-service.

DISCLAIMERS:

·        I have thoroughly examined and accepted the SMS Privacy Policy and Terms of Service of ENHANCED WELLNESS OF OAK GROVE PLLC.

·        By submitting my information via the checkbox confirmed SMS Consent Form or by initiating a text message to our office, I hereby acknowledge/provide my explicit Opt-In consent to be contacted through SMS.

·        These healthcare communications are direct interactions with staff and are regarding appointments, scheduling, billing support, insurance verification, refill requests, and general inquiries.

·        By providing this consent, the patient confirms and guarantees they are an authorized user of the mobile phone number provided.

·        Message and data rates may apply, and message frequency may vary.

·        The process is straightforward: a patient initiates contact by sending an SMS, and a staff member responds directly to address any inquiries.

·        This service is intended solely for one-on-one communication and does not include any marketing or promotional content.

·        For support related to our services, please contact Enhanced Wellness of Oak Grove PLLC at 601-264-7286.

·        To unsubscribe and cease receiving messages from us, please reply with STOP.

WELCOME/OPT-IN MESSAGE:

By enrolling in the text messaging service provided by Enhanced Wellness of Oak Grove PLLC, you consent to receive communications regarding patient-related matters, including appointment reminders, scheduling, billing support, insurance verification, referrals, lab results, refill requests, and general inquiries about our services. The frequency of messages may vary. Standard message and data rates may apply. You have the option to opt out of these messages at any time. For assistance, inquiries, or concerns, please contact Enhanced Wellness of Oak Grove PLLC at 601-264-7286. To unsubscribe and cease receiving messages, please reply with STOP.

HELP

Assistance is available at any time; simply text HELP, and we will provide you with instructions on how to unsubscribe. For support related to our services, please contact Enhanced Wellness of Oak Grove PLLC at 601-264-7286.

OPT-OUT:

To discontinue receiving messages from Enhanced Wellness of Oak Grove PLLC 601-264-7286, please respond with STOP. Following this action, you will cease to receive communications from us. Upon opting out, users will receive a confirmation message indicating, "You have successfully unsubscribed from ENHANCED WELLNESS OF OAK GROVE PLLC texts. Future messages from this number will not be sent." 

SMS Privacy Policy and Terms of Service

Last Updated - January 31, 2025

BY SENDING A MESSAGE TO OUR SMS TEXT LINE AT 601-450-0953, YOU (THE PATIENT) ARE CONFIRMING THAT YOU HAVE READ AND ACCEPTED THE PRIVACY POLICY, TERMS AND CONDITIONS, AND THE SMS POLICY.

OPT IN Disclaimers:

SMS Privacy Policy and Terms of Service

 I have reviewed and accept Enhanced Wellness of Oak Grove PLLC's PRIVACY POLICY and TERMS AND CONDITIONS POLICY. By initiating a text message to us, you are consenting (opting-in) to receive communication text message responses from Enhanced Wellness of Oak Grove PLLC. Contact us at 601-264-7286 or 601-450-0953 for questions or concerns. Our Privacy Policy and Terms of Services is on our website https://www.enhancedwellnessog.com/sms-privacy-policy-and-terms-of-service. Msg and data rates may apply. Msg frequency varies. 

For HELP call our office at 601-264-7286 or 601-450-0953. Reply STOP" to unsubscribe from messages at any time.

10DLC Privacy Policy

At [ENHANCED WELLNESS OF OAK GROVE PLLC] ("we," "our," "us"), we prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our staff and clients.

1. Information We Collect
2. When you opt-in to receive SMS messages from us, we may collect the following types of information:
3. Personal Information: Phone number, Name, Email address (if provided)
4. Healthcare Related Information
5. Relevant details necessary for effective communication regarding your healthcare
6. Message Data
7. The content of SMS messages sent and received, Delivery status of SMS messages, Interaction data related to SMS messages 
8. How We Use Your Information
   We use the collected information strictly for case management and communication purposes, specifically for:
9. Communication
10. Providing healthcare updates and essential information via SMS
11. Responding to client inquiries and delivering necessary support
12. Service Improvement:
13. Understanding and analyzing the use of our SMS services
14. Improving communication methods to better serve clients
15. Legal Compliance:
16. Complying with applicable laws and regulations
17. Responding to lawful requests and legal processes 
18. Sharing Your Information
    We will not share, sell, or disclose your information to third parties except in the two cases noted below.
19.  Service Providers:
20. We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information.
21. Legal Requirements:
22. We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.
23. Security of Your Information
    We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
24. Your Rights and Choices
    You have the right to:
25. Opt-Out: You can opt out of receiving SMS messages from us by replying "STOP" to any message or contacting us.
26. Access and Correction: You can request access to or correction of your personal information by contacting us.
27. Changes to This Policy
    We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website, or provided via email. We encourage you to review this Privacy Policy periodically.
28. Contact Us
    If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
29. [Enhanced Wellness O, 56 98 Place Blvd, Hattiesburg, MS 39402]
30.  [Ph: 601-264-7286 or 601-450-0953]

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Privacy Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Use of Information
  Your information is used to provide medical services, process payments, communicate with you, and improve our services. We may use 10DLC compliant messaging services for secure text-based communication. 
• Data Security
  We implement various security measures to ensure the protection of your personal information against unauthorized access, alteration, disclosure, or destruction.
•  Consent for 10DLC Messaging
  By providing your mobile phone number, you consent to receive text messages from us for appointment reminders, treatment follow-up, and other healthcare-related communications. Standard message and data rates may apply.
•  Message Content and Frequency:
  Our text messages are intended to provide valuable information related to our services or products. We commit to sending messages at a reasonable frequency and ensuring the content is relevant and appropriate.
•  Opt-Out Policy
  You have the right to opt-out of 10DLC messaging services at any time. To opt-out, you can reply with a specific keyword like 'STOP' or contact our office directly.
•  Prohibited Content
  We strictly adhere to regulations prohibiting certain types of content. This includes, but is not limited to, content related to SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco), as well as any fraudulent, malicious, abusive, or illegal content.
•  Data Protection and Privacy:
  We prioritize the security and confidentiality of your personal information. Our systems and processes are designed to protect your data and comply with relevant data protection laws.
    _______________________________________________________________________________________________________________________________

Terms and Conditions for Enhanced Wellness of Oak Grove PLLC:

• Introduction
  Welcome to Enhanced Wellness of Oak Grove PLLC. These Terms and Conditions govern your use of our services and website. By accessing our services, you agree to these Terms and Conditions in full.
• Medical Services
  We provide medical services as outlined on our website. These services are offered by qualified healthcare professionals and are subject to change.
• Privacy and Confidentiality
  We are committed to protecting your privacy. All personal and medical information is handled in compliance with HIPAA (Health Insurance Portability and Accountability Act) and other relevant privacy laws.
• User Responsibilities
  Users of our services are responsible for providing accurate and complete health information and for following the treatment plans prescribed by our healthcare providers.
• Communication
  We may use 10DLC compliant messaging services for communication purposes. This ensures the authenticity and security of our text-based communications with patients.
• Limitations of Liability
  Our medical practice is not liable for any indirect, special, or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise.
• Intellectual Property
  The content on our website is owned by Enhanced Wellness of Oak Grove PLLC or its licensors and is protected by copyright and intellectual property laws.
• Amendments
  We may update these terms and conditions from time to time. The latest version will always be available on our website.
• Governing Law
  These terms and conditions are governed by the laws of Mississippi, USA.
• Contact Information
  If you have any queries about these Terms and Conditions, please contact us at:
       ​Address: 56 98 Place Blvd * Hattiesburg, MS 39402  Phone: 601-264-7286 or 601-450-0953  
   

 "Once a referral has been received by your doctor, you may receive up to 1 message per week. To “Unsubscribe”, send “STOP”. Standard message and data rates may apply. Text messages may come from either (601) 264-7286 and/or (601) 450-0953." 

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SMS Terms and Conditions

Enhanced Wellness of Oak Grove PLLC (the “Company”) offers a text messaging program (“Text Message Program”) to communicate with patients on topics relevant to their relationship with the Company. For example, you may receive updates related to your visits, Healow account, one-time passcode, billing notifications, prescription reminders and care management. All communication will be in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).

By texting START to 601-264-7286 or 601-450-0953, you agree to participate in the Company Text Message Program, and acknowledge that you understand the risks associated with sending and receiving protected health information via SMS/MMS text messages.

Your consent to receive SMS text messages from the Company is not a condition of any treatment provided by the Company, and you can opt out of receiving text messages from the Company at any time by texting STOP to 601-264-7286 or 601-450-0953. The Company’s use of your personal information for the Company’s Text Message Program is subject to these Terms and Conditions.

Your wireless carrier's message and data rates may apply to SMS correspondence. The Company does not charge for any text message content that is sent to you; however, downloadable content may incur additional charges from your wireless carrier. You are solely responsible for any fees, including web access and/or data or text message charges that may be billed by your wireless carrier based on your individual plan. Please contact your wireless carrier for information about your messaging plan. Your carrier may impose message or charge limitations on your account that are outside of our control. All charges are billed by and payable to your wireless carrier.

You represent that you are the owner, or authorized user of the wireless device you use to receive text messages. You further represent that you are authorized to approve the applicable charges related to the receipt of text messages from the Company. Message frequency may vary.

The Company will not be liable for any delays or failures in your receipt of any SMS messages, as delivery is subject to effective transmission from your network operator and processing by your mobile device. Additionally, Company is not responsible for any direct or indirect damages arising from the use of SMS messages. SMS message services are provided on an as is, as available basis.

Data obtained from you in connection with the Company’s Text Message Program may include your mobile phone number, your carrier's name, and the date, time, and content of your messages and other information that you may provide. Your wireless carrier and other service providers may also collect data from your SMS usage, and their practices are governed by their own policies. When you provide us with information in connection with the Text Message Program, you agree to provide accurate, complete, and true information.

Participating Carriers

Please be aware that compatibility with carriers is subject to change and may vary over time. While we strive to keep our list of participating carriers updated, The Company does not guarantee that the Text Message Program will be compatible with all mobile devices or mobile carriers. The Company is not liable for any delays, failures, or other damage resulting from carrier services or incompatibility.

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from the Company and to the Company from you. Message frequency may vary.

Join Text Alerts, Questions, Cancel Alerts

Text START to 601-264-7286 or 601-450-0953 to join Company's Text Message Program. When you opt-in to the service, we will send you a message to confirm your signup. If you have any questions, call us at 601-264-7286 or 601-450-0953.

You can also text the word HELP to 601-264-7286 or 601-450-0953 to get additional information about the service. After you send the message "HELP" to us, we will respond with instructions on how to use the Text Message Program as well as how to unsubscribe.

 You can cancel this service at any time. To opt-out, text STOP to 601-264-7286 or 601-450-0953. Message and data rates may apply. After you send the message "STOP" to us, we will send you a reply message to confirm that you have unsubscribed. After this, you will no longer receive text messages from us.

You may re-enroll in the Program and receive text messages from us at any time by texting START to 601-264-7286 or 601-450-0953.

You represent that you are the subscriber for or authorized user of the mobile telephone number that you provided to Company and that you are authorized to approve any related charges for messaging and data applied by your wireless carrier.

Resolving Disputes

In the event that there is a dispute between you and Company relating to Company text messaging communications or arising out of any matter, such dispute will be resolved in the jurisdiction and applicable laws of Mississippi State, Lamar County.

Limitation of Liability and Disclaimer

THE COMPANY HEREBY DISCLAIMS ALL LIABILITY FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR OTHERWISE, ARISING FROM OR IN CONNECTION WITH THE USE OF THE TEXT MESSAGE PROGRAM. THIS INCLUDES, BUT IS NOT LIMITED TO, DAMAGES RESULTING FROM THE DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF ANY DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF THE SERVICE. FURTHERMORE, COMPANY PROVIDES THE TEXT MESSAGE PROGRAM ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE TEXT MESSAGE PROGRAM WILL BE ERROR-FREE, SECURE, UNINTERRUPTED, OR TIMELY. THE USE OF THE TEXT MESSAGE PROGRAM IS AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA THAT RESULTS FROM THE RECEIPT OR USE OF SUCH SERVICE.

Contact Information

If you have any questions or concerns about these Terms and Conditions you may contact Enhanced Wellness of Oak Grove PLLC’s Compliance Officer at (601) 264-7286 or 601-450-0953 or via mail Attn: Compliance Officer * 56 98 Place Blvd * Hattiesburg, MS 39402 .